January 29, 2009

To the lady at Walmart.......

Dear Walmart Lady,

I came into your brand spankin new store the other day excited. Very excited. Not much excites me these days but walking into a brand new Walmart in my hometown was enough to make me giddy.

As I approached the doors I was high. Not from drugs but from my shopping trip that I was about to go on. I like to shop. Better yet, I like to shop in new stores. I also assumed that the employees who just started brand new jobs were eager to help out shoppers like me because they just...well......they want to keep their jobs. Silly me.

I did my shopping and as I was making my way to the checkout I passed the bra section. The section you work in. I thought "Momma, go look at the bras. You have been wearing your nursing bras for 9 months and you havent been nursing for 6 of those months. Get to it lady"

I found some bras. I wanted to try them on. I walked over to the dressing rooms where you were standing.

You were chatting with an older woman. A shopper who was obviously a friend of yours. You two were speaking in another language so I don't know if it was that important or just friendly gibberish.

I waited patiently like the good customer I am. You looked at me. I looked at you and smiled. You went back to conversing with your friend. Huh? I continued to wait thinking maybe you didnt actually look at me....whatever. You looked at me again. I was still looking at you holding 5 boxed bras in my hand. I was not standing there for the hell of it. I was not standing there admiring your size 44DDD's while I held my 36B's. I WANTED A FRIGGIN CHANGEROOM!

Any good employee who had just been hired and trained to work in a brand new store would be doing their job and assisting customers who will eventually, through word of mouth, tell all of the people she knows about her experience in the new store. Not you. You found it more important to converse with the old lady who you will probably see in a few hours (after your shift) anyways, instead of helping the poor young mom with a cart full of merchandise and a baby with 5 boxed bras in her hands (not the baby, the mother).

Hmmmm.....excuse me for being confused.

Maybe you thought I was rude for interrupting your conversation and asking for a changeroom but frankly my dear, I dont give a damn. You should just be happy that I didnt go find your boss and let him know that you were not cut out to work in his store where employees are to.....umm......provide customer service. Customers are the people that buy stuff in the store you work in which, in turn, allows the store to stay open, which allows you to keep your job. Just in case you werent sure about how it all works.

Have a nice day.

Momma

18 comments:

Kati Sue* said...

OMG! Very true.. I dislike employees like that.. seriously.. it's walmart.. your job isnt that hard!

Red Thread said...

Nicely said!! If you value your job, you better value your customers! Enjoyed the read.

melanie @ don't expect much said...

Great post! You should send this to the manager of the Walmart...

Suzi said...

Customer service these day bites! Employees almost act as if what we, as customers, need is an imposition. Thanks for sharing.

sky girl said...

I'm usually pretty patient but I think in this case I would have gone to a manager.

kisatrtle said...

OMG...I wrote a letter to a lady at the stuff-mart too! How funny is that!

Denise said...

Sadly, I used to work at a walmart and our changing room person was always rude to customers and in her own little world.

(found you through mamakat!)

.:Bree:. said...

great! Love it! And I totally understand the nursing bra situation! I did it too! :) New bras are wonderful!

Alexandria said...

Teehee, totally funny!!

Allison said...

SERVICE with a SMILE!!!! right?
it's hard to come by these days....this made me laugh out loud. Thank you.

Pregger TJ said...

here from Mama Kat's blog & AMEN SISTER! I give many employees benefit of the doubt & rarely do I even ask for help, but sometimes when I do...I get treated like I'm BOTHERING them. I think I would've interrupted too & asked for her manager or someone that could "assist me," just to prove a point. Great post!! :)

namaste said...

Great letter. Now print it and leave it for her at the dressing room! lol. Also, scary DDD's. Maybe she was jealous of your 36B's!

Cookie said...

So True!

Ryan Ashley Scott@Optimistic Cynicism said...

I agree with Melanie - send it! I would like to think I'd have given her an earful and turned her in, but in reality I probably would have cried out of frustration. Thanks for sharing, it was fun to read.

Live and Learn the Hard Way said...

excellent--good for you.

Saundra@ItalianMamaGoneCrazy said...

Here from mamakat's

I feel the saaaaame way... at most stores these days.

Service is so not what it used to me.

kristi said...

Ugh..I hate this too! I just found your blog today, I'll be following now!

~*Jobthingy*~ said...

oh man. i snap when stuff like this happens. i go home, get my receipt and immediately call and ask to speak to some one in charge. i would do it at the store but i know that i wont be very pleasant